Career Opportunities: Customer Service Specialist - der Processing (29504)
Requisition ID 29504 - Posted - 4Front Engineered Solutions, Inc - BSI IB NA Sales Group - USA: Wisconsin (Mequon) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%
Job Description Print Preview
APS - part of 4Front of Engineered Solutions - is looking for YOU to join our team at our facility in Mequon, WI.
Our Order Processing Specialist p erforms a wide variety of duties to manage, and follow-up customer and distributor sales orders from order receipt through production and shipping. They provide product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role also maintains sales records and delivers exceptional customer experience during every customer interaction.
What you will be doing
Communicate with customers by phone, in person, or via email to receive orders for manufactured and/or aftermarket products and labor
Review incoming orders to ensure order is complete with information needed to ship the order accurately
Answer customer and distributor inquiries regarding pricing, availability, and order status
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs
Investigate and process freight claims which involves working with carriers and distributors to resolve issues.
Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program
Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors
Empowerment : You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
Innovation : You embrace challenges and want to drive ambitious change.
Integrity : You are results-oriented, reliable, straightforward and value being treated accordingly.
#LI-onsite
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Veteran employment is an ever increasing issue in our country for a number of factors. The most pertinent reason is the fact that interviewers fail to see how the 4 to 20 years of military service may have given the potential employee all of the relevant and valuable experience needed to fill that position.
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry.
In 2022, the employment–population ratio—the percentage of the population that is employed—for veterans was 46.6 percent compared with 62.4 percent for nonveterans.
During the interview, emphasize your ability to understand and connect with customers' needs, show empathy towards their concerns, and maintain composure when faced with difficult or irate customers. Exhibit Teamwork and Collaboration: Customer service often requires working in a team environment.
The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics. Join me in exploring them in this blog, along with insights on resolving associated challenges.
Many military veterans manage to transition into gainful civilian employment after finishing their military service. However, not everyone has a smooth conversion to a post-military career. “It's really hard to land a job, especially when employers know that you're a veteran.
Skill Mismatch: The military helped transform you into a great leader with excellent work ethic. But some employers are looking for specific skills. If you don't have these skills, you may be out of luck. Look for creative ways to build new skills relevant to your target industry.
Veterans may be at greater risk for money mismanagement due to lack of financial experience, targeted predatory loans, and service-related traumatic brain injury. The highest levels of financial stress were found in post 9/11 service members and those closest to retirement.
Introduction: My name is Kimberely Baumbach CPA, I am a gorgeous, bright, charming, encouraging, zealous, lively, good person who loves writing and wants to share my knowledge and understanding with you.
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